Technology leadership · Malaysia & global

AI · CLOUD · TELECOM · DELIVERY

Arun K
Sivanandan.

I turn complex technology programmes into clear strategy, resilient teams and measurable delivery—from AI products and cloud transformation to telecom platforms serving millions.

⌖ Selangor, Malaysia✉ arun.k.s@hotmail.com
28yrsBuilding and leading technology
70%Faster time-to-market through transformation
45+Engineers led across global teams
70M+Subscribers served by charging platforms

01 — About

Technology with purpose.
Leadership with evidence.

For nearly three decades, I have worked where strategy, architecture and delivery meet—helping organisations modernise critical platforms while keeping people, customers and outcomes in focus.

My career spans hands-on engineering, solution architecture, engineering management and large-scale programme leadership across telecom, media, banking and AI-enabled wellbeing. I am most useful when the problem is complex, the stakeholder map is crowded and a team needs clarity to move.

Read the complete résumé
01

Technology leadership

Building accountable teams, operating models and delivery systems that turn complex programmes into measurable outcomes.

02

AI & cloud transformation

Hands-on work across RAG, responsible AI, Azure, AWS, Kubernetes and scalable cloud architecture.

03

Telecom at scale

Deep domain experience spanning 5G, charging, billing, mediation, CRM, ordering and digital self-service.

04

Solution & programme delivery

From pre-sales and architecture through release, deployment, production support and executive governance.

Technology StrategyGenerative AICloud TransformationEngineering Leadership5G & TelecomProgramme DeliverySolution ArchitectureResponsible AITechnology StrategyGenerative AI

02 — Career Journey

From engineering foundations
to technology leadership.

01

Jan 2026 — Present

Kuala Lumpur, Malaysia

The Sentient Aura Ventures

Chief Technology Officer

Leading the AI/ML architecture and product evolution of an AI-powered wellness companion that connects multimodal biometric signals with personalised nutrition.

Full role details

  • Lead the AI and machine-learning architecture and fine-tune biometric-capture integration.
  • Act as the technical face of the product in conversations with venture capital, angel investors and other funding partners.
  • Move the TRL 7 prototype toward a scalable cloud platform capable of supporting mass-market subscriber growth.
  • Establish data compliance, model governance and responsible-AI practices for PDPA readiness.
  • Normalise the codebase, oversee change management and define solutions for product enhancements.
  • Expand the product from a primarily B2C model into B2B and B2B2C experiences, including user, subscription and experience redesign.
  • Support an AI-powered wellness companion that uses multimodal biometric signals to personalise nutritional guidance.
AI/MLCloudResponsible AIProduct Strategy
02

Jan 2024 — May 2026

Kuala Lumpur, Malaysia

Led complex telecom delivery from scoping through deployment and stabilisation for major operators in the Philippines and Singapore.

Full role details

  • Enabled 5G Standalone development, certification and production deployment for Globe Telecom, beginning with Fixed Wireless Access and extending toward mobile subscribers.
  • Delivered a Filipino government co-funded initiative to improve connectivity in geographically isolated and disadvantaged areas.
  • Managed projects from scoping through deployment and post-production support, including release and deployment management.
  • Supported a major online-charging upgrade serving more than 70 million subscribers without service disruption.
  • Led a Singapore telecom transformation replacing a legacy platform with Amdocs Openet Charging, Network Data Fabric and Openet Policy on AWS and Kubernetes.
  • Worked with security specialists on TIRA and TCS regulatory audits and supported penetration testing and remediation.
  • Optimised migration of more than 300,000 prepaid subscribers, reducing execution time to under two-thirds of the original plan with near-zero errors.
  • Designed consolidation across prepaid and postpaid charging environments spanning different AOC generations, Azure and AWS.
  • Prepared and operationalised production SOPs and MOPs covering operational, administrative, maintenance and regulatory work.
5G SAAOCKubernetesAWSAzure
03

Aug 2017 — May 2024

Kuala Lumpur, Malaysia

Owned solution strategy, backlog and change governance for Astro’s customer, dealer and digital transformation programmes.

Full role details

  • Led end-to-end solution management for Astro, from business initiative and backlog definition through grooming and approval.
  • Created and maintained the Bill of Materials and prepared RFPs with complete business and user requirements.
  • Presented initiatives, financial data and projections to CIO and CTO-level leaders and secured executive buy-in.
  • Led the Change Management Board and negotiated change-request scope and cost with customers and delivery teams.
  • Defined the scoping strategy for a complex AWS migration involving multiple internal and third-party teams.
  • Helped transition delivery from waterfall to Agile and DevOps, reducing time-to-market by 70%.
  • Led eight design analysts and product owners while maintaining a steady backlog across multiple programme increments.
  • Owned backlog definition, MVPs, epics, features, user stories and business-requirement documentation with stakeholders.
  • Directed vendor lifecycles and SLA compliance while retaining accountability for development budgets and P&L allocation.
  • Delivered customer-journey transformation, eWallet integration, data-lake integration and a rapid low-code FIFA World Cup offering.
Digital TransformationAgileAWSSolutioning
04

Feb 2014 — Aug 2017

Limassol, Cyprus

Amdocs Development Limited

Software Development Manager

Led a multicultural engineering organisation delivering high-stakes telecom, banking and congestion-charging programmes around the world.

Full role details

  • Set up and led the complete software-engineering lifecycle from sales support through post-production operations.
  • Designed and implemented the first private-cloud installation of an Amdocs core product for a major European banking client.
  • Migrated a B2B banking-services solution from IBM Mainframe to Unix.
  • Owned project planning, execution, monitoring, risk, issue resolution and delivery against agreed KPIs and SLAs.
  • Grew the team from 15 to 45 engineers in six months while improving leadership depth and retention.
  • Led talent acquisition, onboarding, development, performance and day-to-day people management for a multicultural organisation.
  • Managed concurrent programmes across Europe, Asia and North America in telecom, banking and congestion charging.
  • Established quality, CI/CD governance and continuous-improvement practices across software and business processes.
Engineering ManagementPrivate CloudFinTechCI/CD
05

Jul 2006 — Feb 2014

Limassol, Cyprus

Amdocs

Solution Architect / Project Manager (Expert)

Guided critical international programmes while combining solution architecture, customer engagement, pre-sales and delivery leadership.

Full role details

  • Guided critical programmes for Vodafone, AT&T, Sprint, Telefónica, Telkomcel, U.S. Cellular and other global operators.
  • Supported sales and pre-sales pursuits and contributed to competitive RFP responses.
  • Acted as a knowledge trustee, providing technical guidance and supporting knowledge transfer across project teams.
  • Defined training and mentoring plans, formalised reuse and best practices, and supported consistent quality outcomes.
  • Gathered customer requirements, reviewed designs and prepared estimates for new initiatives.
  • Advised M&A teams on product valuation and helped integrate post-merger capabilities into the Amdocs portfolio.
  • Owned mediation and pre-rating RFP responses and led a team of innovation experts showcasing new ideas internally.
Solution ArchitectureProject ManagementPre-salesM&A
06

Oct 2002 — Aug 2006

Limassol, Cyprus

Amdocs

Team Leader

Led international software-delivery teams across the complete lifecycle for telecom operators in Europe, Asia and the Americas.

Full role details

  • Led and supported projects in China, Indonesia, the United States, Dominican Republic, Norway, Denmark, Spain, Germany, Greece, Romania and the Netherlands.
  • Managed work using Waterfall, Lean, Six Sigma, Theory of Constraints, Scrum, Kanban and Scaled Agile practices according to account needs.
  • Led large teams from scoping and detailed design through implementation, testing, deployment and post-production support.
  • Created comprehensive customer training plans and delivered technical training sessions.
  • Built team capability through hands-on guidance, reviews, mentoring and knowledge sharing.
Team LeadershipGlobal DeliveryTelecomAgile
07

Jul 1998 — Sep 2002

Limassol, Cyprus

Amdocs

Software Engineer

Built the engineering foundations of my career across message acquisition, GSM roaming and production automation.

Full role details

  • Designed and implemented systems for message-acquisition applications.
  • Designed, implemented and tested solutions for GSM roaming.
  • Automated and standardised scripts for production-load monitoring and housekeeping.
  • Supported projects in Brazil, the United States, Canada and Norway.
  • Worked hands-on with C, C++, Java, COBOL, Unix, databases and production systems.
Software EngineeringGSM RoamingUnixAutomation

03 — Selected Impact

Complex programmes.
Concrete outcomes.

Generative AIAI RAG
AIRAG

GreenBook / Doxana

A RAG-based design assistant grounded in project knowledge, later integrated into Amdocs’ wider AI platform.

Full project story

  • Developed a GenAI design assistant used by multiple Amdocs accounts to create design documents, identify reuse, answer technical questions and draft user stories.
  • Grounded responses in design documents, Jira extracts, Confluence exports and product documentation so answers stayed close to account knowledge.
  • Joined the initial proof-of-concept team and used offline models to address intellectual-property and cost concerns, helping the initiative secure internal funding.
  • Helped shape the production approach on Azure private cloud with OpenAI services, balancing customer IP expectations with model capability.
  • The work was subsequently brought into Doxana, Amdocs’ unified end-to-end AI solution.
5G transformation5G SA
Globe Telecom logo

Globe 5G Standalone

An event-free commercial 5G SA rollout for Fixed Wireless Access in the Philippines.

Full project story

  • Led delivery across a team that scaled from five to fifteen, with a core group of seven working closely with Globe and multiple network vendors.
  • Identified integration points and deviations from standard 5G behaviour, then produced cost-conscious designs that optimised network load and storage.
  • Coordinated multi-party integration testing across PCRF, SMF, CHF and AMF components, with issues and dependencies tracked through Jira.
  • Used GenAI-generated pre-test scripts to improve readiness before formal integration and certification cycles.
  • Supported UAT, certification, ServiceNow stabilisation, release management and production deployment across customer and vendor teams.
  • Phase one went live in March 2026 for commercial 5G SA Fixed Wireless Access; its event-free deployment created confidence for the mobile-subscriber extension.
Digital transformation$5.5M+
Astro logo

Astro customer journeys

A USD 5.5M+ transformation simplifying products and digital journeys across a 90–100 person programme.

Full project story

  • Worked on a 13-month programme involving roughly 90–100 people as Astro reshaped its offering in response to cord-cutting and new competition.
  • Helped redesign digital customer experiences using A/B-tested journeys, with Amdocs acting as system integrator for Salesforce Click.
  • Simplified bundles and revamped self-service, customer-service and dealer portals to reduce clicks and make ordering and activation clearer.
  • Contributed to billing-presentation redesign, fewer truck rolls and partner bundles spanning Netflix, Disney+, Hotstar, iQiyi and multiple ISP options.
  • Led nine product owners and design analysts for about eight months, coordinating major drops, backlog, change and release management.
  • Presented progress to senior leaders and negotiated scope, cost and priorities across customer, vendor and delivery stakeholders.
Organisation scale
Amdocs Optima logo

Amdocs Optima growth

A multicultural engineering group stabilised and expanded from 15 to 45 people in six months.

Full project story

  • Inherited a small, unsettled Cyprus-based group after a project-manager departure, with offshore matrix managers and low team confidence.
  • Used one-to-one conversations to understand concerns, identify emerging leaders and build a practical plan for stability and growth.
  • Created a work-life-balance task force, strengthened onboarding and leadership depth, and pursued an ambitious RFP and delivery pipeline.
  • Expanded the organisation from 15 to 45 engineers in six months while limiting churn largely to unavoidable relocation decisions.
  • Built a multicultural team delivering telecom, banking and congestion-charging work across Europe, Asia and North America.
  • The stronger organisation helped Optima gain product recognition, developed leaders who progressed into larger roles and opened my own path into programme and people leadership.

04 — Portfolio

Selected things
I have built.

All repositories

05 — Writing

Notes on technology,
work and people.

Visit Substack

06 — Credentials & Toolkit

Always learning.
Still hands-on.

Education

Maulana Azad National Institute of Technology logo

Bachelor of Engineering (Honours)

Computer Science & EngineeringMaulana Azad National Institute of Technology1994 — 1998 · Bhopal, India

AI & cloud

Azure · AWS · Kubernetes · Docker · RAG · NLP · Hugging Face · OpenAI

Leadership

Programme delivery · Product strategy · Change · Risk · People · Vendors · P&L

Engineering

Java · Python · C/C++ · JavaScript · SQL · Unix · APIs · CI/CD · Observability

Telecom

5G · Charging · Billing · Mediation · CRM · Ordering · Roaming · Digital self-service

07 — Contact

Let’s make complexity
move forward.

Open to technology leadership, advisory and conversations about AI, cloud transformation, telecom and building high-performing teams.

arun.k.s@hotmail.com